Total Quality Management in Action

By Howard S. Gitlow

This volume attempts to answer some of the most commonly asked questions in relation to quality management: how do we start?, and how do we do it? The text follows a fictional character, Chuck Champion, a manager who succeeds by integrating the theory of TQM with applicable techniques.

• Format: Hardcover
• Language: English
• ISBN: 0131386034
• ISBN13: 9780131386037
• Release Date: January 1994
• Publisher: Prentice Hall
• Length: 288 Pages
• Weight: 1.50 lbs.
• Dimensions: 1.1" x 6.4" x 9.3"