Total Quality Control

By Armand V. Feigenbaum

Book Overview

"Total Quality Control" integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised "Fourth Edition" introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. * New emphasis on managing, operating, and integrating the key areas of a company's quality value chain * Six Sigma and its role in Total Quality Management * Ensuring customer satisfaction and retention

• Format: Hardcover
• Language: English
• ISBN: 0070203539
• ISBN13: 9780070203532
• Release Date: January 1983
• Publisher: McGraw-Hill Companies
• Length: 851 Pages
• Weight: 2.90 lbs.

Customer Reviews

A landmark in the history of the theory of quality

This is one of the key works that led to the popularity of "Total Quality Management" (TQM). TQM eventually became unfashionable as "quality" consultants watered it down to a mindless collection of bureaucratic "best practices" but in Feigenbaum, you see the critical thinking, multidimensionality, and detailed modeling and mathematics that gave TQM its early credibility.