Top Tasks: A How-to Guide

By Gerry McGovern

Book Overview

Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice. Implemented by some of the world's largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.

• Format: Paperback
• Language: English
• ISBN: 1916444601
• ISBN13: 9781916444607
• Release Date: September 2018
• Publisher: Silver Beach
• Length: 184 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"