Top Shops+!: The New Manufacturing Standard

By Robert G. Wilson and John D. Linscott

The new ISO 9000:2000 standards focus on quality performance and meeting customer expectations and demands. This all new edition of Top Shops+! is a blueprint for meeting the requirements of the new standards and remaining competitive. using diverse management techniques such as identifying and measuring customer expectations, team building, consensus problem solving, setting goals for personal and professional success, establishing performance zones and solving employee problems, the authors provide answers to the problems and questions confronting every shop owner or manager.

• Format: Hardcover
• Language: English
• ISBN: 1569902976
• ISBN13: 9781569902974
• Release Date: January 2000
• Publisher: Hanser Publications
• Length: 298 Pages
• Weight: 1.60 lbs.
• Dimensions: 1.1" x 6.2" x 9.2"