The Quality Improvement Series (Practical Guidebook Collection) (The Quality Improvement Series)

By Richard Y. Chang

Poor quality can cost organizations 20 to 25 percent of their gross revenues and can be disastrous in today's competitive environment. CPI philosophy and techniques will not only ensure your ability... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1883553067
• ISBN13: 9781883553067
• Release Date: January 1997
• Publisher: Richard Chang Associates
• Length: 109 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.4" x 7.0" x 10.0"

Customer Reviews

Short and Sweet!

After reviewing several other process improvement books, this guidebook is a shy of relief. It is easy to read, systematic with example forms to use. Many other books were overwhelming with volumes of information you were not even sure if you needed. This guidebook is just over a 100 pages explaining and applying the SAMIE model to an example case. I did not think CPI could be this simple. Kodos to Richard Chang for keeping the process simple.