Let's get one thing straight: selling cars isn't just about knowing the specifications, memorising features, or offering the best price. If it were, every customer would walk in, ask for the best deal, and drive off happy. But that's not how it works, is it? Because buying a car is as much an emotional decision as it is a financial one. I've been in this industry for over 20 years, working my way up from a nervous junior salesman to overseeing a multisite group sales operation. And if there's one thing I've learnt, it's this: the best salespeople aren't just good talkers, they're good psychologists. They understand why customers hesitate, why they get excited, why they sometimes make completely irrational decisions, and most importantly, how to guide them towards a confident 'yes.' This book isn't some academic deep dive filled with theories and jargon. I'm not a psychologist, and neither are you. What I am is a car sales professional who's spent two decades figuring out what makes people tick when they step onto the forecourt. And I'm here to share what actually works. We're going to break down the psychology behind every part of the sales process-how to build trust in the first 30 seconds, how to read body language, how to handle objections without sounding defensive, and how to create urgency without being pushy. We'll look at real-world examples, scripts that actually work, and exercises that will make you a better closer. If you're looking for a magic formula to double your sales overnight, you won't find it here. But if you want to understand the real reasons people buy (or don't), if you want to sharpen your skills, and if you want to start selling more cars without feeling like a pushy salesperson, then you're in the right place.
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