Man Who Discovered Quality

By Andrea Gabor

Book Overview

Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph. That philosophy, its charismatic inventor, and the story of its adoption by American companies like Ford, General Motors, Nashua Corporation, and Xerox are profiled in this immensely readable, well-researched book. Clearly and incisively, The Man Who Discovered Quality beckons us away from number-crunching and management by objective toward customer satisfaction, constant improvement of every management process, and ongoing employee involvement. The result is a front-line report on the revolution that changed "quality" from a hip buzzword into a science.

• Format: Hardcover
• Language: English
• ISBN: 081291774X
• ISBN13: 9780812917741
• Release Date: October 1990
• Publisher: Crown Publishing Group (NY)
• Length: 326 Pages
• Weight: 1.44 lbs.
• Dimensions: 1.2" x 6.5" x 9.6"

Customer Reviews

It will make you think.

There are a number of books on Edward Deming and the quest for quality. I am familiar with this one only, but I found it a very good introduction to quality control. The author shows how a quest for quality can be applied to almost any field of endeavor. With an effort to improve quality Florida Light & Power was able to reduce greatly the number of power outages on its lines. You will find yourself looking at what you do and asking how you can improve. You will also find yourself taking notice of businesses that have a long way to go in achieving quality.

Great seller

I am happy because I recieved my order earlier than expected. I recommend anyone to buy from this seller!

Changing Mindset

I read the local library's copy and its so good I am going to buy one for myself.Why? Because Andrea Gabor has researched the topic of Quality well. More to the point, Andrea has given insight to the men who showed how to achieve continual improvement (Quality).Its more than a good read, there are valuable lessons to be learnt from reading case histories mentioned. Note how successful companies can become!Reading "The Man Who Discovered Quality" will encourage you to change your attitude towards work. Directors and managers should especially read this insightful reseach, because its within your hands to change business mindset.You may even want to extend the attitude of Quality into your personal life.Read it and make up your own mind.