The Human Touch: Personal skills for professional success

By Debra Paul, James Cadle, Phillipa Thomas, et al.

Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.

• Format: Paperback
• Language: English
• ISBN: B072HTC368
• ISBN13: 9781906124915
• Release Date: December 2012
• Publisher: BCS, the Chartered Institute for IT
• Length: 256 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.5" x 6.7" x 9.6"