The Handbook of Multisource Feedback

By Allan H. Church, David W. Bracken, Carol W. Timmreck

The Comprehensive Resource for Designing and Implementing MSG Processes As organizations strive to make the best possible decisions on critical issues such as compensation, succession planning, staffing, and outplacement, they have increasingly turned to multisource feedback (MSF) for answers. But while use of MSF (or 360-degree) systems has proliferated rapidly, understanding of its complexities has not3/4and many companies are moving forward with MSF amid a dangerous void of systematic research and discussion on this powerful process. The Handbook of Multisource Feedback provides the most comprehensive compendium available of current knowledge and practice in MSF. The volume''s diverse group of contributors3/4which includes renowned academics, practitioners, and applied researchers3/4represents the acknowledged thought leaders in the current and future practice of MSF. Through their multiple perspectives, they identify best practices in the design and implementation of MSF processes and offer key guidelines for decision making when using MSF. The book offers solid grounding in the nuts and bolts of MSF data collection and reporting, providing a process model that leads the reader step-by-step through each phase of an MSF system. It details the developmental and decision-making uses of multisource feedback, describing MSF applications for improving executive development, organization development and change, teams, performance management, personnel decision, and more. And it addresses the realities of system forces that influence MSF processes, including legal, ethical, and cross-cultural issues. The Handbook of Multisource Feedback will provide an ideal one-stop reference for practitioners, researchers, consultants, and organizational clients who need to understand the challenges of using multisource feedback. The Editors David W. Bracken, is director of research consulting at Mercer Delta Consulting group, LLC. His twenty-two years of practice have included multisource feedback systems, individual and organizational assessments, performance management, and management development. Carol W. Timmreck, is an organization development consultant at Shell Oil Company. She is a cofounder of the Multisource Feedback Forum, a consortium of organizations with active MSF processes. Allen H. Church, is a principal consultant in management consulting services at PricewaterhouseCoopers, specializing in multisource feedback systems and organizational surveys. He is also an adjunct professor at Columbia University. The complete guide to MSF systems Handbook of Multisource Feedback offers a comprehensive, multiperspective look at the most current knowledge and practice in multisource feedback (MSF) systems. Drawing from extensive research and practice, a diverse group of distinguished contributors presents the "best practices" in the field and offers pragmatic guidelines for decision making at each step of design and implementation of an MSF process. Contributors include: David Antonioni Leanne E. Atwater H. John Bernardin Scott A. Birkeland Walter C. Borman David W. Bracken Stephane Brutus W. Warner Burke Allan H. Church Jeanette N. Cleveland Victoria B. Crawshaw Anthony T. Dalessio Maxine A. Dalton Mark R. Edwards Ann J. Ewen James L. Farr John W. Fleenor Marshall Goldsmith Glenn Hallam Michael M. Harris Sally F. Hartmann Jerry W. Hedge Laura Heft Mary Dee Hicks George P. Hollenbeck Robert A. Jako Richard Lepsinger Jean Brittain Leslie Manuel London Anntoinette D. Lucia Dana McDonald-Mann Carolyn J. Mohler Kevin R. Murphy Daniel A. Newman David B. Peterson Steven G. Rogelberg James W. Smither Jeffrey D. Stoner Lynn Summers Carol W. Timmreck Carol Paradise Tornow Walter W. Tornow Catherine L. Tyler Brian O. Underhill Ellen Van Velsor Nicholas L. Vasilopoulos Kiran Vendantam Janine Waclawski David A. Waldman Alan G. Walker Tom Wentworth Alicia J. Winckler David J. Woehr Francis J. Yammarino

• Format: Hardcover
• Language: English
• ISBN: 0787952869
• ISBN13: 9780787952860
• Release Date: November 2000
• Publisher: Pfeiffer
• Length: 608 Pages
• Weight: 2.05 lbs.
• Dimensions: 1.5" x 6.0" x 9.0"

Customer Reviews

Worth the Time

The Handbook of Multisource Feedback (MSF) was a full review of the experts in the field. It was recommended to me as the only resource you will need on this topic. I agree, I felt well prepared and informed on MSF after reading this handbook. The expert authors provided guidance for each step of the MSF process. This book is worth the time to read. Colleen Kendall, EdD, MBA

One of the best of its kind

If I could have just one recent book on my shelf to use as a reference for leadership development, organizational effectiveness, performance feedback and coaching, this would be the one. Each chapter is authoritatively written in clear, approachable language. Reflected in the chapters is a high level of professional and scientific discipline without a hint of academic arrogance. Unlike many edited books having different authors for each chapter, this book is well structured and integrated so as to be readable either from beginning-to-end (probably the best way) or each chapter standing alone. The chapter authors, each a recogonized expert, obviously paid attention to the others' writings. Each author provides a complementary piece of the puzzle while avoiding repetition. This handbook is an excellent example of how a compendium should be edited, and how a team of authors can blend their efforts on a complex subject.