The Essential Handbook for Highly Effective Human Service Managers: 2nd Edition
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Book Overview
"I find this is a great resource for its' comprehensiveness and how it covers all areas of our work: leadership, organization, talent development, customer service, work-life balance, and relationship building. Essentially, you have taken every positive lesson I have learned (and then some) in ten years of professional experience and reading and developed into a fully actionable road map. I would recommend this for my new managers as well as those who have been supervisors for years." Brian Goddard, Assistant Vice President of Programs
"Dr. Nolan's approach to delineating the pertinent skills, attributes, traits and practices for success at the employee and leadership levels is genius The topics are discussed in a practical manner with relatable content, which enhances the reader's understanding and improves the applicability. As a professional, I have now added these texts to my desktop reading/reference material. As a lecturer, I plan to petition the Department to consider adding both of these texts to the Human Service Leadership's compendium of reading." Christopher Spence, Quality Improvement Director
"The Essential Handbook for Highly Effective Human Service Managers," is a straightforward and relevant manual any human service supervisor, manager or leader can use to enhance their day-to-day effectiveness in such roles. Tim's book addresses key leadership concepts, such as leading with a vision, creating a positive and empowering culture while being client focused, with practicable strategies and tactics in a manner that is easy to understand. Kudos to Tim for providing a great guide for developing highly effective human services managers Daphne Taylor, MSW, NCCTS Learning & Organizational Development Manager
Visit www.HumanServicesLeadership.org for book reviews, ordering information, upcoming trainings, and information on the 12-month Highly Effective Human Service Managers Program. Tim can also be reached at Tim@HumanServicesLeadership.org
Customer Reviews
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