The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education

By Cheryl A. LentzGillian SilverDr Gillian Silver, et al.

Anyone who has entered a college classroom in the last 5 years has recognized a clear transformation in the context of higher education. A dynamic revolution in practice and delivery is underway, and... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0982874049
• ISBN13: 9780982874042
• Release Date: January 2012
• Publisher: Lentz Leadership Institute LLC
• Length: 138 Pages
• Weight: 0.79 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"