Conflict Resolution Training Program Set

by Prudence B. Kestner and Larry J. Ray

This two book training package includes a leader's manual and participant's workbook which presents proven interactive techniques and specific teaching tools for instituting systems of organizational conflict resolution. The authors introduce a hands-on method of learning and teaching organizational conflict resolution through the use of exercises, quizzes, surveys, games, role plays, and other interactive techniques that can be used by anyone engaged...

• Format: Paperback
• Language: English
• ISBN: 0787960780
• ISBN13: 9780787960780
• Release Date: January 2002
• Publisher: Jossey-Bass
• Length: 480 Pages
• Weight: 3.38 lbs.
• Dimensions: 1.4" x 8.3" x 10.8"