The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition)

By Andrew Hiles

Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1931332134
• ISBN13: 9781931332132
• Release Date: January 2003
• Publisher: Rothstein Publishing
• Length: 296 Pages
• Weight: 2.20 lbs.
• Dimensions: 0.6" x 8.3" x 11.0"