The Benchmarking Book

By Michael J. Spendoloni and Michael J. Spendolini

Book Overview

"Deals with real questions on the minds of industry leaders. Presents the best ideas of the best companies. Not just for 'quality professionals' and benchmarking experts, this book provides powerful... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0814478662
• ISBN13: 9780814478660
• Release Date: January 1994
• Publisher: Amacom
• Length: 208 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"

Customer Reviews

Packed With Knowledge!

Michael J. Spendolini forgoes the usual generalities of management theory in favor of a how-to practicality. The first edition of his book helped to establish the concept of benchmarking in the mainstream of organizational practice. For those of you who don't know, benchmarking is a continuous-improvement strategy that seeks to improve products, services or operations by comparing them with the best practices of industry competitors and other companies nationally and worldwide. Spendolini offers a five-step model that can be applied by any company. He also provides a helpful, step-by-step guide to applying the process, though he does get a little repetitive as he describes the model and details each step. But we [...] nevertheless recommend this book to managers and executives as perhaps the best benchmarking primer on the shelf.