Telephone and Helpdesk Skills: A Guide to Professional English

by Adrian Wallwork

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:

prepare for a call both psychologically and from an English language point of viewreceive calls (if you work on reception)leave messagesfind out about another company and talk about your own companychase...

• Format: Paperback
• Language: English
• ISBN: 1493906372
• ISBN13: 9781493906376
• Release Date: June 2014
• Publisher: Springer
• Length: 178 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.4" x 6.1" x 9.2"