Serving them right: Innovative and powerful customer retention strategies

By Laura A. Liswood and Laura A. Liswood

Book Overview

Serving Them Right examines the most persistent and longstanding barriers to quality and good customer service in American business. Liswood studies distinct tactics and techniques for improving... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0887303463
• ISBN13: 9780887303463
• Release Date: January 1990
• Publisher: Longman Higher Education
• Weight: 1.15 lbs.