Serving Online Customers: Lessons for Libraries from the Business World

By Donald A. Barclay

Book Overview

To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

• Format: Paperback
• Language: English
• ISBN: 0810887320
• ISBN13: 9780810887329
• Release Date: July 2014
• Publisher: Rowman & Littlefield Publishers
• Length: 232 Pages
• Weight: 0.74 lbs.
• Dimensions: 0.6" x 6.0" x 9.2"