Service Quality: A Profit Strategy for Financial Institutions

by Leonard L. Berry and David Bennett

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• Format: Hardcover
• Language: English
• ISBN: 155623094X
• ISBN13: 9781556230943
• Release Date: January 1988
• Publisher: McGraw-Hill Professional Publishing
• Length: 209 Pages
• Weight: 1.12 lbs.
• Dimensions: 1.0" x 6.3" x 9.2"