Service Offerings and Agreements: A Guide for Itil(r) V3 Exam Candidates

by Richard Griffiths and Richard Griffiths

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1906124604
• ISBN13: 9781906124601
• Release Date: January 2011
• Publisher: BCS, the Chartered Institute for IT
• Length: 200 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.5" x 6.8" x 9.7"