Service Offerings and Agreements: A Guide for Itil(r) Exam Candidates

by Richard Griffiths and Richard Griffiths

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1780171927
• ISBN13: 9781780171920
• Release Date: April 2014
• Publisher: BCS, the Chartered Institute for IT
• Length: 235 Pages
• Weight: 0.92 lbs.
• Dimensions: 0.6" x 6.7" x 9.6"