Service Management: An Integrated Approach to Supply Chain Management and Operations

by Barry Render and Cengiz Haksever

Book Overview

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization This comprehensive,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0133088774
• ISBN13: 9780133088779
• Release Date: June 2013
• Publisher: FT Press
• Length: 485 Pages
• Weight: 2.14 lbs.
• Dimensions: 1.2" x 7.1" x 9.5"