Service Level Agreements: Measuring Cost and Quality in Service Relationships

By Andrew Hiles

This volume describes how to manage the service relationship between provider and customer. A service level agreement defines the level of service which a customer can expect. As such, it is... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0412542404
• ISBN13: 9780412542404
• Release Date: January 1993
• Publisher: Chapman & Hall
• Length: 126 Pages
• Weight: 1.05 lbs.