Service Excellence: The Customer Relations Strategy for Health Care

by Wendy Leebov

About this book: Designed for healthcare change agents, organizational development specialists, department directors, trainers, human resources personnel, administrators and service improvement team leaders and facilitators, and consultants, this book is a practical guide to creating an organization-wide strategy that results in heightened staff awareness of the importance of customers, higher levels of patient/customer satisfaction and continuous...

• Format: Paperback
• Language: English
• ISBN: 1556480199
• ISBN13: 9781556480195
• Release Date: January 1988
• Publisher: Health Forum Publishing Company
• Length: 332 Pages
• Weight: 1.05 lbs.