The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service

By James W. Saxton

Explains how incorporating 'five-star' customer service principles into care giving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1578392705
• ISBN13: 9781578392704
• Release Date: August 2003
• Publisher: Hcpro Inc.
• Length: 119 Pages