Sbusiness: Reinventing the Services Organization

By James A. Alexander and Mark W. Hordes

In business, seeing the next paradigm shift in how to effectively navigate a company to achieve high performance and competitive advantage isn't just important-it's crucial. In their new book,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1590790545
• ISBN13: 9781590790540
• Release Date: January 2010
• Publisher: Select Books (NY)
• Length: 256 Pages
• Weight: 1.15 lbs.
• Dimensions: 1.1" x 6.1" x 9.5"

Customer Reviews

S-Business: Reinventing the Services organization

The best book I have ever read on how to move from being a product centered company to a company that is services led. Great examples, checklists and assessments guides to show you the way. These guys have broken the services code. A must read for every executive in business!