Real World Customer Service: What To Really Say When The Customer Complains (Small Business Sourcebooks)

By Bernice B. Johnston

Explains how to handle customer complaints, discusses customer psychology, and provides sample answers to common customer questions.

• Format: Paperback
• Language: English
• ISBN: 1570710627
• ISBN13: 9781570710629
• Release Date: September 1995
• Publisher: Sourcebooks
• Length: 124 Pages
• Weight: 0.68 lbs.
• Dimensions: 0.4" x 7.0" x 10.0"