This text sets out to offer a practical, hands-on approach to re-engineering the performance management process in order to ensure true effectiveness. The book draws on real case studies of work with Hay clients in the US, UK and other Western European countries. It is written primarily for users of performance management, ie, all line managers and employees. The author stresses that for performance management to be fully effective it has to be a collaborative exercise between managers and staff: it is not, or should not be, a process which is done to you; everybody should accept the responsibility of making it work.
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