Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance

By Kelvin F. Cross

"Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it's re-engineering, Six Sigma, TQM, or any number of other... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0814472060
• ISBN13: 9780814472064
• Release Date: January 2003
• Publisher: AMACOM/American Management Association
• Length: 274 Pages
• Weight: 1.25 lbs.
• Dimensions: 1.1" x 6.1" x 9.3"

Customer Reviews

One of the best books in the BPM space

I have read over half a dozen business process related books, but found Quick Hits to be one of the most practically helpful. This book does not cover IT's BPI role in detail ... perhaps because we already have a lot of literature on the topic. Otherwise, Quick Hits has lots of realworld examples from the author's corporate experience. The writing style is jargon-free and friendly. In my opinion, the ROI from Quick Hits should be pretty high!