Quality Service: How America's Top Companies Are Competing in the Customer-Service Revolution...and How You Can Too.

By D. Keith Denton

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• Format: Hardcover
• Language: English
• ISBN: 0872015513
• ISBN13: 9780872015517
• Release Date: January 1989
• Publisher: Butterworth-Heinemann
• Length: 168 Pages
• Weight: 0.91 lbs.
• Dimensions: 0.6" x 6.3" x 9.3"