Pppk-Customer Value Toolkit

By Mescongroup Naumann, Earl Naumann, Earl Naumann, et al.

This book and CD-ROM package features insights from Earl Naumann, author of Creating Customer Value: The Path to Sustainable Competitive Advantage, and Ray Kordupleski, Customer Satisfaction Director... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0538855452
• ISBN13: 9780538855457
• Release Date: December 1995
• Publisher: Thomson South-Western
• Length: 279 Pages
• Weight: 1.50 lbs.
• Dimensions: 1.1" x 6.6" x 9.3"