Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

By Renée Evenson

Book Overview

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

• Format: Paperback
• Language: English
• ISBN: 081442032X
• ISBN13: 9780814420324
• Release Date: September 2012
• Publisher: Amacom
• Length: 304 Pages
• Weight: 1.09 lbs.
• Dimensions: 0.8" x 5.9" x 8.9"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher