Overcoming the Customer Service Syndrome: How to Achieve AND Sustain High Customer Satisfaction

By Galen R. Collins and Ann E. Collins

Book Overview

After reading this book, you will never feel the same about service professionals. They are pivotal in making or breaking customer relationships. However, being a service professional has never been... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0757501095
• ISBN13: 9780757501098
• Release Date: March 2003
• Publisher: Kendall Hunt Publishing
• Length: 140 Pages
• Weight: 0.70 lbs.
• Dimensions: 9.0" x 0.5" x 7.3"