Online Customer Service for Dummies?

By Karen Leland and Keith Bailey

Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive.

• Format: Paperback
• Language: English
• ISBN: 076455316X
• ISBN13: 9780764553165
• Release Date: April 2001
• Publisher: For Dummies
• Length: 273 Pages
• Weight: 1.25 lbs.
• Dimensions: 0.7" x 7.4" x 9.2"