Moments of Magic

By Shep Hyken

Book Overview

Shep Hyken's #1 seller! This is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories, it will... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0963782029
• ISBN13: 9780963782021
• Release Date: January 2012
• Publisher: Alan Pr
• Length: 140 Pages
• Weight: 1.36 lbs.
• Dimensions: 8.5" x 0.5" x 5.5"

Customer Reviews

Shep is the Master!

Shep Hyken is a master of customer service magic. Read this book, and then hire this guy to come speak to your company if you can!