Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management

By Microsoft Corporation and Microsoft Press

The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1556159277
• ISBN13: 9781556159275
• Release Date: August 1995
• Publisher: Microsoft Press
• Length: 380 Pages
• Weight: 2.04 lbs.
• Dimensions: 1.2" x 7.4" x 8.9"