Measuring E-Service Quality and Its Linkage to Customer Loyalty

by Zhilin Yang

Service quality is one of the key factors in determining the success or failure of Internet Commerce. To develop a reliable and valid measurement of Internet-based service quality (e- service... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3838397460
• ISBN13: 9783838397467
• Release Date: September 2010
• Publisher: LAP Lambert Academic Publishing
• Length: 176 Pages
• Weight: 0.59 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"