Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

By Susan L. Carpenter

Book Overview

For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes

• Format: Paperback
• Language: English
• ISBN: 0787957429
• ISBN13: 9780787957421
• Release Date: July 2001
• Publisher: Jossey-Bass
• Length: 320 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.9" x 6.0" x 9.0"