Managing Information Technology within todays corporations and organizations is not for the faint of heart. While the capabilities of technology are much higher than in previous decades, the extent to which organizations rely upon it for front line sales and services has also increased dramatically within the last two decades. The decisions surrounding technology are even more important than ever before to get right. This book will take readers through all the important aspects of technology so that the decisions made about technology are the right ones, the first time. The author has spent decades watching how organizations utilize technology well AND watching how organizations utilize technology poorly, often sacrificing the entire organization due to poor technology decision making.
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