Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points)

By Garber Peter and Peter Garber

With Learning Points: 100 Activities and Actions for Customer Service Excellence, you can be sure your employees know exactly what they need to do in any situation to provide the quality of service... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0874258081
• ISBN13: 9780874258080
• Release Date: November 2004
• Publisher: HRD Press
• Length: 144 Pages
• Weight: 0.69 lbs.
• Dimensions: 0.4" x 7.0" x 9.9"