This book is not intended to be an implementation guide. Rather, it seeks to explain Beyond Lean Six Sigma techniques in a thorough but entertaining and easy-to-understand way. This easy-to-digest... This description may be from another edition of this product.
Forrest has done it again! Embedded a clear description of the simplicity and power of the Six Sigma approach within a warm and human story of likeable people struggling to survive the aftermath of a traumatic car accident. A must read for those who still believe that Six Sigma and statistical methods only help in a manufacturing environment.
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