It's Not My Department

By Peter Glen

An important guide to customer service for managers and consumers. Through humorous anecdotes and actual incidents, the author shows managers how to encourage behavior from staff that will keep... This description may be from another edition of this product.

• Format: Audio Cassette
• Language: English
• ISBN: 0671730150
• ISBN13: 9780671730154
• Release Date: January 1991
• Publisher: Simon & Schuster Audio
• Weight: 0.18 lbs.
• Dimensions: 0.8" x 4.5" x 7.1"