Introduction to Total Quality: Quality Management for Production, Processing, and Services

By David L. Goestsch, Stan Davis, David L. Goetsch

This comprehensive, in-depth introduction to both the big picture and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0132325217
• ISBN13: 9780132325219
• Release Date: January 1996
• Publisher: Prentice Hall
• Length: 660 Pages
• Weight: 2.70 lbs.
• Dimensions: 1.4" x 7.7" x 9.5"

Customer Reviews

Practical Guidebook for serious TQM implementor

The second edition of this book is very readable. It includes a chapter on Internal Politics which is hardly mentioned in other books and yet embeded in every organizations. Thank you David and Stanley