Emphasizing the enormous changes wrought by technology, this essential text offers a solid, broadly based view of library public service and its functions. Chapters are arranged by type of service-reference services and sources, bibliographic instruction, interlibrary loan, circulation,...
This work focuses on the materials and activities and their interrelationships that are necessary for both professional and support staff in all types of libraries in providing library public service. Chapters are arranged by type of service, for example, reference service (both...