Front Office: Procedures, Social Skills, Yield and Management

By Sue Lewry and Peter Abbott

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: - user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook - updated in the light of recent developments such as global distribution systems and the internet - greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment - additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: - Procedural aspects - Dealing with people - Increasing yield - Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

• Format: Paperback
• Language: English
• ISBN: 0750642300
• ISBN13: 9780750642309
• Release Date: March 1999
• Publisher: Routledge
• Length: 218 Pages
• Weight: 0.25 lbs.
• Dimensions: 0.5" x 7.4" x 9.7"