From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)

By Jon Anton and R. Scott Davis

This book is a series of case studies in which we collected performance metrics before and after implementation of specific technology solutions for call centers. In each case study we saw varying... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0971965285
• ISBN13: 9780971965287
• Release Date: July 2003
• Publisher: The Anton Press
• Length: 190 Pages
• Weight: 0.80 lbs.
• Dimensions: 6.0" x 9.0"