Essentials of Service Design: Developing high-value service businesses with PCN Analysis

By Scott E. Sampson

Book Overview

This is the new and expanded FOURTH edition. It will change the way you think about and approach service design and innovation. Services represent the largest portion of economic activity in developed... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1494474379
• ISBN13: 9781494474379
• Release Date: December 2013
• Publisher: Createspace Independent Publishing Platform
• Length: 292 Pages
• Weight: 1.55 lbs.
• Dimensions: 0.6" x 8.0" x 10.0"