Engaging Public Sector Clients: From Service-Delivery to Co-Production

By John Alford

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

• Format: Hardcover
• Language: English
• ISBN: 0230223761
• ISBN13: 9780230223769
• Release Date: April 2009
• Publisher: Palgrave MacMillan
• Length: 261 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.8" x 5.6" x 8.6"