Empowerment: HR Strategies for Service Excellence

By Conrad Lashley

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

• Format: Paperback
• Language: English
• ISBN: 0750652446
• ISBN13: 9780750652445
• Release Date: June 2001
• Publisher: Routledge
• Length: 320 Pages
• Weight: 1.30 lbs.
• Dimensions: 0.8" x 6.1" x 9.2"