Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers

By Roberta Cava

Book Overview

Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.Completely updated and revised, this international bestseller outlines proven techniques that help workers

• Format: Paperback
• Language: English
• ISBN: 0992448972
• ISBN13: 9780992448974
• Release Date: March 2014
• Publisher: Cava Consulting
• Length: 298 Pages
• Weight: 0.88 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"

Customer Reviews

Good book

I had the pleasure of sitting in on one of Roberta's seminars and meeting this very lovely woman. This book gives you some good tips and trick on how to deal with people that you may find difficult.

Excellent Resource!!

This book is so chock full of info on dealing with difficult people. It goes beyond the obvious and gets to the root causes of the actions some people take, and how you can best combat them. I would recommend this book for anyone. Not just business persons, but anyone dealing with the public. It can even help with interpersonal relationships. A great book