Customer service in insurance: Principles and practices (LOMA series in customer service)

By Dani L. Long, Kenneth Huggins, Caroline W. Sundberg

Designed to give you a solid base of knowledge in understanding customer service concepts and strategies, building a customer service culture, developing a customer service strategy, understanding customers and customer service research, establishing and

• Format: Hardcover
• Language: English
• ISBN: 1579740022
• ISBN13: 9781579740023
• Release Date: January 1997
• Publisher: Life Office Management Association
• Length: 396 Pages
• Weight: 2.40 lbs.

Customer Reviews

excellent

This book is full of new ideas